It wasn’t so long ago when I gave an underwhelming response to a question at the end of a web conference. The question went something like,
“what kind of problems [implementing these new things] are companies running into and what are they doing to overcome barriers?”
My lame-o response went something like,
“I don’t really have a lot of specific instances of failure for you. Often, the barriers involve the culture of the organization.”
It was a ‘big picture’ response. The standard response.
We all know that the devil is in the details. Success and failure are the result of the small components. The small components are the rules of the game. Like monopoly…
When you land on a property that is owned by another player, the owner collects rent from you in accordance with the list printed on its Title Deed card.
Said another way…
When you are putting training online that contains sensitive, proprietary company information, the company must know that you are aware of their policies involving security of information and you will involve them in making sure you have adequately followed them.
The case studies I present are the result of a successful implementation or project. I don’t often find case studies of failure. No one’s lining up to document how they (or their organization) screwed up. Often, ‘lessons learned’ could be tagged ‘no-brainer’ and ‘common sense.’
“Get all the right people involved up-front.”
Gee, you think? The only people that wouldn’t do that would be people looking to sabotage the thing or trying to act out a Dilbert strip.
The question that was asked at the end of the webinar was asked in a way that made me think the person asking it was really frustrated and just looking for the ‘how.’ Enough already with all the great stuff! Just tell me how they actually did it. Give me the details. I think that’s why it has stayed with me. And, I’ve been there.
Next post…the details. Because this one is too freakin’ long already.
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